Privacy Policy

Privacy Statement

Data Protection Notice

General Statement

We are Newbridge Travel & Tours Ltd of Edward Street, Newbridge, Co. Kildare, Ireland (‘Newbridge Travel & Tours Ltd’, ‘we’, ‘us’, ‘our’).

We take our responsibilities under applicable data protection law, including the EU General Data Protection Regulation and implementing legislation such as the Data Protection Act 2018, very seriously.

Please read this notice carefully and share with any members of your travelling party who are also included in any travel bookings made by us.

This Privacy Statement sets out what we do with your personal information and how we keep it secure. It explains what personal information we collect, where, why and how we collect it, as well as what your rights are over the personal information we hold about you. We use the terms “personal data” and “personal information” interchangeably in this Statement to mean details which identify you or could be used to identify you, such as your name and contact details, your travel arrangements and purchase history etc. This Privacy Statement applies to personal information about you that we collect, use and otherwise process in connection with your relationship with us as a customer or potential customer, including: when you book travel with us or use our other services; when you interact with us on social media or use our website or mobile applications and contact our service agents. The purpose of this Privacy Statement is to enable you to understand how we process your personal data and to exercise control over it.

In it, we explain in more detail the types of personal information we collect, how we collect it, what we use it for and who we share it with.

If you have further questions please get in touch with us at sales@newbridgetravel.ie or write to us at Data Protection Officer, Newbridge Travel & Tours Ltd, Edward Street, Newbridge, Co. Kildare, Ireland.  Without prejudice to your rights under applicable laws, this Privacy Statement is not contractual and does not form part of your contract with us. 

Who is collecting your data?

Newbridge Travel & Tours Ltd is the data controller of your personal data where you book services that we provide to you.  If you make a booking for services offered by a third party (e.g. booking flights with airlines, travel insurance, car hire, a hotel room or a holiday package) then the applicable booking terms and conditions will identify the third party provider (i.e. the airline, insurance provider, car hire provider or hotel operator) who will also separately be a “data controller” of your personal data for the purpose of providing that third party service. You can access the privacy statements of those providers from them directly. You can access the privacy statements of airlines via https://www.iatatravelcentre.com/privacy.htm.

What personal data do we collect?

Personal data means details which identify you or could be used to identify you, such as your name and contact details, your travel arrangements and purchase history. It may also include information about how you use our website. When you use our services you will need to provide us with your personal details, or the details of those individual(s) who will be travelling (if you are booking travel for others).

We will collect and process various types of personal data about you as follows

– Full Name
– Age / Date of Birth
– Gender
– Address
– Contact Details (email address, telephone numbers)
– Passport details
– Travel itinerary
– IP addresses when visiting our webpage without disabling Cookies
– Nationality
– Marital Status
– Location data
– Language
– Signature
– Dependants / Spouse / Partner / Family Details
– Payment details
– Third-party services booked
– Special Assistance requested
– Purchase history
– Social media interactions

We will also collect and process “sensitive personal data” about you such as, for example credit/debit card, bank account details, health, sexuality, religion.

What are Cookies?

Cookies are small pieces of data sent form a website and stored in your web browser, on your computer, ready for future access.  Cookies allow us to recognise your device or computer and to see how you interact with our website, but not to identify you as an individual. You can choose to accept or decline cookies or change your cookie preferences on the website at any time by clicking the button below. This button will direct you to the cookie consent banner where you can adjust the available sliders to ‘On’ or ‘Off’, then click ‘Confirm My Choices’. Alternatively, most web browsers allow some control of most cookies through the browser settings.

Links to other websites

We are not responsible for the content or privacy practices of any linked sites. Any external links to other websites are clearly identifiable as such.

Who is the data controller?
A data controller is the individual or legal person who controls and is responsible to keep and use personal data in paper or electronic files. We are the data controller as defined by relevant data protection laws and regulation.

If you have made a flight booking with us then that airline will also separately be considered a “data controller” under European Union and Irish data protection law. You can access the privacy statements of other airlines via https://www.iatatravelcentre.com/privacy.htm or from them directly.

Any third party provider of services such as insurance provider, a hotel, a car rental company or a package holiday provider will also separately be a “data controller”. The applicable booking terms and conditions will identify the third party provider. You can access the privacy statements of those providers from them directly. 

If you have booked a “package” and the service or the package booking terms and conditions identify that your contract is also with us then we will also be a “data controller” in this scenario.

Who will have access to your personal data?

We collect personal data relating to you whenever you use our services (whether these services are provided by us or by other companies or agents acting on our behalf), including when you travel with us, when you use our website, interact with us via email or social media or on our website.

In addition, we may share your personal data to and we may receive your personal data from third parties, who operate as third party data controllers such as:

  • Companies involved in your travel plans, including airlines involved in your travel itinerary.
  • Companies that we partner with to provide other services, such as travel insurance providers, hotels, car rental companies, package holiday providers.
  • Airlines and other service providers needed to deliver the services you have asked for where, for instance, part of your travel itinerary involves a flight, hotel or includes car hire or a holiday package. Those airlines and other service providers will be identified when you make a booking with us. 
  • Banks, credit and charge card companies, mobile payments providers (such as ApplePay), in order to process payments and (where necessary) to carry out fraud-screening
  • In response to a valid, legal request from Government and law enforcement agencies such as customs and immigration authorities
  • If you book a travel service, sporting event, performing arts event, through us, we will provide the third party company with your name and email address so your ticket can be issued and your booking made
  • Third parties, such as solicitor /law firms and law courts, in order to enforce or apply any contract with you
  • Third parties, such as the gardaí/police and regulatory authorities, to protect our rights, property, or the safety of our customers, staff and assets.
  • Any other party necessary to comply with a legal or regulatory obligation in any jurisdiction

How will we use your personal data? 

We require your information to deliver services to you and to understand your needs and provide you with a better service. We may use your information to improve our products and services or customise the website according to your interests. We may send promotional emails about special offers and deals to the email address you have provided (unless you indicate you don’t wish to receive these).

The main purposes for which we use your personal data are:

  • to organise and fulfil your travel arrangements and deliver the services you have asked for 
  • to send status updates and service communications to you 
  • to meet certain legal and regulatory requirements which apply to us
  • to carry out analysis and market research 
  • to carry out marketing and keep you informed of our products and services 
  • to improve our website, products and services
  • for management and administrative purposes

We will process personal data we receive about you from you, your travel companion, third parties such as travel insurance providers, hotels, airlines, car rental companies, package holiday providers. 

We will only process your personal information where we have a legal basis to do so. The legal basis will depend on the reason or reasons we collected and needs to use your information. Under EU and Irish data protection laws in almost all cases the legal basis will be: 

  • because we need to use your information so that we can process your travel booking, fulfil your travel arrangements and otherwise perform the contract we have with you; or
  • because it is in our legitimate interests as a travel agent to use your personal information in order to operate and improve our business as an travel agent and tour operator and travel provider; or
  • because we need to use your personal information in order to comply with a legal obligation; or
  • to protect the vital interests of you or another person; or
  • because you have consented to Newbridge Travel & Tours Ltd using your information for a particular purpose.
  • For those purposes where we do not require your explicit consent, we will process your personal data based on our legitimate interest and/or to comply with our legal obligations. Legitimate interests which we use include the recording calls for training purposes and ensuring the network and information security of our systems. 

It will be necessary for us to use your personal information in order to complete a booking you have made with us. For example, we will need to use information such as your contact details and payment information in order to provide you with the flights or hotel accomodation you have requested and paid for.

How long do we store your personal data?

We will keep your personal data for as long as we need it for the purpose it is being processed for.  For example, where you book a flight with us we will keep the information related to your booking so we can fulfil the specific travel arrangements you have made and after that we will keep the information for a period which enables us to handle or respond to any complaints, queries or concerns relating to the booking. The information may also be retained so that we can continue to improve your experience with us. We will actively review the information we hold and delete it securely, or anonymise it, when there is no longer a legal, business or customer need for it to be retained.  Once the retention period is over the data will be deleted or anonymised.  You can contact us if you require further details about our retention periods.  We will not hold or process excessive personal data. 

What countries will your personal information be sent to?

Your personal information may be sent to and stored by us and third parties both inside and outside the European Economic Area (“EEA”).

The nature of our business means it is often necessary for us to send your personal information outside the European Economic Area in order to arrange and fulfil your travel arrangements. This occurs because our business and the third parties identified in this Privacy Statement have operations in countries across the world.  This may involve sending your data to countries where under their local laws you may have fewer legal rights.

What are your data protection rights?

You have the following rights, in certain circumstances and subject to certain restrictions, in relation to your personal data:

  • Right to access the data– You have the right to request a copy of the personal data that we hold about you, together with other information about our processing of that personal data.
  • Right to rectification– You have the right to request that any inaccurate data that is held about you is corrected, or if we have incomplete information you may request that we update the information such that it is complete.
  • Right to erasure– You have the right to request us to delete personal data that we hold about you. This is sometimes referred to as the right to be forgotten.
  • Right to restriction of processing or to object to processing– You have the right to request that we no longer process your personal data for particular purposes, or to object to our processing of your personal data for particular purposes.
  • Right to data portability– You have the right to request us to provide you, or a third party, with a copy of your personal data in a structured, commonly used machine readable format.

If you wish to exercise any of the rights set out above, please contact sales@newbridgetravel.ie

Note:

    1. We may need to retain certain elements that relate to a contract between you and Newbridge Travel & Tours Ltd because we need it for our own legal and auditing purposes
    2. In some circumstances it may mean we will not be able to provide all or parts of the services you have requested from us in relation to previous travel or retain any preferences you have previously shared with us.
    3. We cannot erase your personal data if you have either booked with us in the past 13 months or you hold a forward booking with us. For Legal reasons, we need to keep information linked to these bookings.
    4. A restricted copy of the identifying information will be kept for 7 years to meet the obligations we have to law enforcement and legal proceedings.
    5. We cannot erase your personal data if we have identified that you either have an open complaint with us or we hold a previous case for you within the past 6 years.  We are required to retain this information in case there is a need to re-open the complaint.

How to contact us?

If you have any queries about how we use your personal data, you can contact us by email or post as follows:

Data Protection Officer
Newbridge Travel  & Tours Ltd

Edward Street

Newbridge

Co. Kildare

Ireland

Email: sales@newbridgetravel.ie

Change to our Privacy Statement

We regularly review this Privacy Statement.  We will ensure the most recent version is available on our website www.newbridgetravel.ie 

This Privacy Statement came into effect on 01 January 2021 replacing our previous Privacy Statement. This Privacy Statement applies to all information we process about you in connection with your relationship with us as a customer or potential customer.

How to contact the appropriate authorities

We work hard to handle your personal data responsibly.

If you are unhappy about the way we do this please contact our Data Protection Officer who will address your concerns. We hope that we will be able to resolve any concerns you may have. 

However, you have a right to complain to the Data Protection Commissioner at:

Data Protection Commissioner,
Canal House,
Station Road,
Portarlington,
R32 AP23
Co. Laois 
https://www.dataprotection.ie/docs/Contact-us/b/11.htm